FAQ

Getting started at Sweepico Casino is a quick and straightforward process designed to get you into the action as fast as possible. Simply click the "Sign Up" button on our homepage and provide a few basic details, such as your name and email address. You can also choose to register using your social media accounts for even faster access. Once you have submitted your details, check your inbox for a verification email to activate your account.After your email is verified, you can complete your profile to ensure your account is fully secure. This step is essential for participating in our sweepstakes promotions and eventually redeeming prizes. Remember that you must be at least 18 years old and a resident of a permitted state to play. Once these steps are finished, your initial batch of coins will be waiting for you to use on any of our exciting slot titles.

We love to welcome new players with a massive boost to their coin balance right from the start. When you successfully register your account, you will receive an initial "Sign-Up Bonus" of 125,000 Gold Coins (GC) and 1 Sweeps Coin (SC). This allows you to explore our game library immediately without any initial purchase required.The rewards do not stop at the first click, as we offer additional incentives for completing your setup. You can claim another 10,000 GC and 1 SC just for verifying your email address, plus 15,000 GC for completing your user profile. In total, new players can start their journey with approximately 150,000 Gold Coins and 2 Sweeps Coins. This generous package is designed to give you a feel for the platform and our high-quality games.

While Sweepico Casino is available to players across much of the United States, there are specific legal jurisdictions where we do not operate. Currently, residents of Washington, Idaho, Wyoming, Michigan, Nevada, Connecticut, Delaware, Montana, and West Virginia cannot participate. Additionally, our services are not available in New York, Louisiana, Rhode Island, New Jersey, Tennessee, or California.We strictly follow state-level regulations to ensure a safe and legal environment for all our players. If you reside in one of these restricted states, you will not be able to create an account or redeem prizes. We recommend checking your local laws regularly, as the social casino landscape can change. For players in all other states, we welcome you to join the fun and enjoy our full range of games.

Sweepico Casino uses a dual-currency system to provide both casual play and the chance to redeem real prizes. Gold Coins (GC) are intended for social play only; they have no inherent monetary value and cannot be traded or redeemed for prizes. You can receive GC through daily bonuses, promotions, or by purchasing coin bundles in our store.Sweeps Coins (SC), on the other hand, are promotional entries that allow you to participate in our sweepstakes games. While SC cannot be purchased directly, they are often included as a free bonus with Gold Coin purchases or awarded through various promotions. Once you have played through your Sweeps Coins at least one time, they become eligible for redemption as real-world prizes, provided you meet the minimum redemption threshold.

If you find yourself running low on Gold Coins or want to take advantage of a special offer, purchasing more is very simple. We currently support major payment providers, including MasterCard and Visa, to ensure your transactions are secure and processed instantly. To make a purchase, visit the "Store" or "Buy" section of the site, select the bundle that fits your budget, and follow the on-screen prompts.We often provide special "First Purchase Bonus Bundles" for new players. For example, you might find a $24.99 package that offers 875,000 GC plus 50 Free SC, which is a significant increase over standard rates. All transactions are handled in USD, and your coins are added to your balance immediately after the payment is confirmed. This allows you to keep the momentum going without any unnecessary delays.

At Sweepico Casino, we keep our rules simple and fair for everyone. All Sweeps Coins (SC) obtained through bonuses, daily logins, or as part of a purchase bundle must be played through at least 1x before they are eligible for redemption. This means that if you receive 10 SC, you must use those coins to play games totaling 10 SC in entries.Once the 1x playthrough requirement is met, any winnings resulting from those plays are moved to your redeemable balance. This straightforward policy is one of the reasons why players trust our platform. We do not hide behind complex formulas or high multipliers, making it easy for you to track your progress toward a prize redemption.

Redeeming your winnings for real prizes is an exciting part of the Sweepico experience. To request a redemption, you must have a minimum of 100 redeemable Sweeps Coins in your balance, which is equivalent to $100. Before your first redemption can be processed, you must complete our "Know Your Customer" (KYC) verification process to confirm your identity and address.Once your account is verified and you meet the minimum threshold, you can submit a redemption request through your account dashboard. We aim to process these requests quickly, though the exact time it takes for funds to reach you can vary depending on your financial institution. Please note that there may be daily limits on redemptions depending on your location and account status.

We pride ourselves on offering a diverse selection of high-quality slot games that cater to every type of player. Our library features titles from some of the most respected software providers in the industry. You will find games from Betsoft, Bgaming, Booming Games, and Evoplay, alongside innovative titles from AvatarUX Studios and 1spin4win.Whether you enjoy classic fruit machines or modern video slots with complex bonus rounds, our collection has something for you. We also feature games from Jili Games, Mancala Gaming, Netgame, Penguin King, Slotmill, and Swintt. Because we partner with so many different studios, we are able to add new and exciting titles regularly, ensuring the gameplay always feels fresh and engaging.

Yes, you can enjoy the full Sweepico Casino experience on the go without needing to download a dedicated app. Our website is fully optimized for mobile browsers, meaning it works seamlessly on both iOS and Android smartphones and tablets. Simply visit our site using your preferred mobile browser, log in, and you will have access to all the same games and features available on the desktop version.The mobile interface is designed for touchscreens, offering smooth navigation and crisp graphics. This flexibility allows you to collect your daily bonuses or spin your favorite reels whether you are at home or out and about. As long as you have a stable internet connection, the excitement of the casino is always in your pocket.

We believe in rewarding our loyal players every single day. One of our most popular features is the "Daily Login Streak," which awards you free coins just for signing into your account every 24 hours. This bonus starts at 0.10 SC on the first day and increases as you maintain your streak; by the seventh day, you can earn up to 1.90 SC plus 15 free plays.In addition to the login streak, we offer a "Daily Playback Bonus," which acts as a form of rakeback. You can receive 5% of your previous day’s total gameplay back in both Gold Coins and Sweeps Coins. This ensures that even if you had a quiet day on the reels, you always have a little something extra to help you get back into the action the following morning.

Security is a top priority at Sweepico Casino, and our verification process helps keep the platform safe for everyone. To complete the KYC process, you will need to provide a clear photo of a government-issued ID, such as a driver’s license or passport. You may also be asked to provide a recent utility bill or bank statement to verify your residential address.This process is usually required before you make your first purchase or request your first prize redemption. Our team reviews these documents quickly to ensure everything is in order. Once you are verified, you will enjoy higher trust levels on the platform and smoother processing for all future redemptions. It is a one-time step that provides long-term peace of mind.

If you ever have a question that isn't covered in this FAQ, our support team is here to help. You can reach out to us via email at support@sweepicocasino.com for detailed inquiries or technical assistance. We strive to respond to all email queries as quickly as possible to ensure your experience remains uninterrupted.For more immediate needs, we also offer a live chat feature directly on the website. This allows you to connect with a support representative in real-time to resolve issues or get quick answers about promotions. Our team is friendly, knowledgeable, and dedicated to making sure every player feels supported and valued while playing at Sweepico Casino.